You may encounter an “Invalid OTP Code” error when entering a one-time password to log into your Bitunivex account.
In this case, please follow the instructions below to solve the problem:
- Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
- Browse the Bitunivex Login page (https://app.bitunivex.com/login) using incognito mode on the Google Chrome web browser. (You can use Ctrl+Shift+N to open a new incognito tab in Google Chrome)
- Clear your browser cache and cookies.
- If none of the suggested steps above solve your problem, please contact the support team to disable your OTP.
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